Upon receipt of your order, you have one (1) business day to advise Bayside Caravan Spares of any external damage to the packaging of the goods after notifying the carrier. You have three (3) business days to advise Bayside Caravan Spares of any damage or shortages of your goods.If for any reason you have ordered the incorrect items, we offer a fourteen (14) day (from delivery date) exchange policy, subject to the goods being returned in unused, perfect condition, with the original packaging still intact. No returns will be accepted unless a “Return Authorisation” number has been issued by Bayside Caravan Spares. Customers must meet the cost of return freight on correctly supplied goods.You can request a Return Authorisation by contacting us on sales@ Please include your reference number or invoice number in any correspondence to Bayside Caravan Spares.Any returns (or requests to return goods) after the fourteen (14) days will not be accepted.When returning goods, the customer is responsible for the repackaging of the goods as they are in your care until they arrive at our warehouse. Remember to obtain proof of posting/delivery from your local post office or courier service. Bayside Caravan Spares regrets that postage/packaging/insurance costs are non-refundable, unless goods received are faulty or received in error, in which case Bayside Caravan Spares will meet all costs of shipping.