Last Updated: January 20, 2026

At Bayside Caravan Spares we are dedicated to providing timely delivery and excellent communication for all your RV and caravan part needs. Our stock levels are live and displayed against each item. We ship Australia-wide from our base in Cleveland, QLD.

1. Order Processing & Dispatch

• Dispatch Time: We endeavour to ship your order within 48 hours of receipt. Over 90% of our orders are typically sent within one business day.
• Same Day Shipping: Orders placed before 1:00 PM on business days are eligible for same-day shipping. This excludes weekends, public holidays, and scheduled business closures.
• Tracking: Once your order is packed and processed, you will receive an email containing your shipping information and tracking numbers.

2. Delivery Estimates

• Standard Delivery: Most orders are estimated to arrive within 7 working days, depending on your shipping address.
• Large Items (Awnings, Jacks): Due to the specialized freight requirements for oversized items, please allow 7–10 days for the delivery.
• Service Disruptions: Please be aware that freight partners may occasionally experience delays beyond our control; we will keep you updated throughout the process.

3. Shipping Locations & Methods

• Australia-Wide: We offer shipping to all parts of Australia.
• PO Boxes: Street addresses are strongly preferred. PO Boxes cannot be used for larger items, as they cannot be accepted by standard postal services.
• No Local Pickup: We currently operate as an online-only store with no local pickup options available.

4. Postage Options

• Australia Post – Standard and Expres

Most of our orders are sent with Australia Post to an Australian address or PO Box.

• Courier

Bulky orders will be sent by Courier. They will deliver to most Australian addresses, but they will not deliver to PO Boxes or remote Islands and External Territories.

• Click & Collect / Pick Up

We do not have Click & Collect or pick up locations. All orders must be placed online. We do not have a physical shop location or a counter or a showroom.

5. Receiving Your Order

• Inspection: Customers must inspect the external integrity of the product upon receipt before signing for the delivery. Any visible damage must be noted on the carrier’s delivery consignment note.
• Reporting Issues:
  • External Damage: Report to us within one (1) business day.
  • Shortages or Internal Damage: Notify us within two (2) business days of delivery.

6. Returns & Exchanges

• Incorrect Items: If you ordered the wrong part, we offer a 14-day exchange from the date of delivery. Items must be unused, in perfect condition, and in original packaging.
• Return Authorization: No returns will be accepted without a “Return Authorization” number. Contact [email protected] to request one.
• Costs: Customers are responsible for return freight costs for correctly supplied goods. Shipping and insurance costs are non-refundable unless the item is faulty or sent in error.

7. Tracking

Tracking numbers are supplied to you when your order is sent. Neither Australia Post nor Couriers will call to confirm you are home. If you are not home and you have not authorised to leave without signature, your order will be returned to the depot or

local post office. You will need to collect from the depot or local Post office or pay a re-delivery fee.

8. Incorrect Address

You are able to edit your postage address until your order is sent. Where an incorrect address is provided and a parcel is returned to Bayside Caravan Spares the customer will be liable for any ‘Return to Sender’ fees plus any costs to resend to the new address.

9. International Orders

We do not deliver to any other countries other than Australia. We are unable process international orders or to respond to international emails.